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For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.
Service offering overview
Most Boston Scientific capital equipment comes with a one-year limited warranty. To extend your coverage further, purchase ExpertCare.
Lumenis Pulse™ 120H Moses Family
| Essential Care | PM Care | |
|---|---|---|
| Term duration | 1-4yr. | 1-4yr. |
| Priority equipment services and support. | X | X |
| Two preventive maintenances (PMs) every 12 months. | X | X |
| Coverage of 100% for all field service travel, labor, rates and fees. | X | |
| Coverage of 100% for PM field service travel, labor, rates and fees. | X | |
| Software: All Technical Service Updates (TSUs). | X | X |
| Coverage of 100% for all parts and components. | X | |
| Coverage of 100% for all PM parts. | X | |
| Two business days response time. | X | X |
| Standard 2 business days shipping. | X | X |
Lumenis Pulse™ 30H
| Essential Care | PM Care | |
|---|---|---|
| Term duration | 1-4 yr. | 1-4 yr. |
| Priority equipment services and support. | X | X |
| One preventive maintenance (PM) every 12 months. | X | X |
| Coverage of 100% for all field service travel, labor, rates and fees. | X | |
| Coverage of 100% for PM field service travel, labor, rates and fees. | X | |
| Software: All Technical Service Updates (TSUs). | X | X |
| Coverage of 100% for all parts and components. | X | |
| Coverage of 100% for all PM parts. | X | |
| Two business days response time. | X | X |
| Standard 2 business days shipping. | X | X |
Get support by phone, request service, and more
Our technical experts are here to help. Contact us by submitting a form, and a team member will reach out to address your support request promptly. For immediate support, please call 1-800-949-6708.
Boston Scientific acquired the global surgical business of Lumenis Ltd. Some registered names of products manufactured and sold by Boston Scientific may contain the term “Lumenis.” Lumenis is a registered trademark of Lumenis Be.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.
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All trademarks are the property of their respective owners.