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For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.
Service offering overview
Most Boston Scientific capital equipment comes with a one-year limited warranty. To extend your coverage further, purchase ExpertCare.
Swiss LithoClast® Trilogy and Trilogy Max
| Essential Care | Total Care | |
|---|---|---|
| Term duration | 1 - 4 Yrs | 1 - 4 Yrs |
| Direct access to Technician Service Center | X | X |
| 24/7 Phone support during patient procedure | X | X |
| Priority service and repair support | X | X |
| 2 Business day response time | X | X |
| 100% Coverage on replacement console/parts | X | X |
| 100% Coverage on console, foot pedal and cart | X | X |
| PM or PM Kit Coverage | 50% | 100% |
| Handpiece and torque wrench coverage (3 HP per console) | 50% | 100% |
| Coverage on loaner equipment | X | |
| Accidential Damage Coverage | ||
| All software updates | X | X |
| Standard 2 business day shipping | X | X |
Get support by phone, request service, and more
Our technical experts are here to help. Contact us by submitting a form, and a team member will reach out to address your support request promptly. For immediate support, please call 1-800-949-6708.
Swiss LithoClast® Trilogy Max Lithotripter is manufactured by E.M.S. Electro Medical Systems S.A. and distributed by Boston Scientific Corporation.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.
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