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ExpertCare service offerings

Explore our diverse equipment support and service offerings tailored to meet your unique needs and maximize the value of your Boston Scientific investment.

For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.

ExpertCare equipment support services

Boston Scientific ExpertCare delivers the services you need to protect your capital equipment and help keep your department up and running. Our service team has the expertise that comes from years of collaboration with our customers to better support your goals. We offer a range of service offerings designed to meet your needs and help you get the most out of your Boston Scientific capital investment.

Most Boston Scientific capital equipment comes with a one-year manufacturers warranty. You can purchase an ExpertCare service plan to extend your protection.



ExpertCare service plans

Boston Scientific offers service plans designed to help meet your business needs.

DON’T LET TECHNOLOGY OUTPACE YOUR INVESTMENT

EverCare

A premium service with technology assurance, covering parts and labor, preventive maintenance, and technology upgrades that will keep your system up to date.

TIMELY REPAIRS AND COMPREHENSIVE MAINTENANCE COVERAGE

EssentialCare

Support services, with coverage on all parts, labor, travel, and preventive maintenance on relevant products. If repairs cannot be made, we will send you a comparable replacement unit.

DESIGNED TO EXTEND THE LIFE OF YOUR EQUIPMENT

PMCare

One or more preventive maintenance visits per year on relevant products. It’s a cost-effective plan that ensures optimal function of your capital investment.

COMPREHENSIVE PROTECTION AND COVERAGE

TotalCare

A comprehensive plan that combines the benefits of our EssentialCare service with additional coverage on parts and provision of loaners to help minimize downtime.

BE READY DAY 1 FOR THE UNEXPECTED

InstaCare

Day 1 add-on services to the Boston Scientific traditional warranty plan. Add-on coverage like accidental damage protection is available on select products.​

SERVICE SOLUTIONS WHEN YOU NEED THEM

OnDemand

We're here to help you no matter what. Even if you don't have a service plan we can partner with you to provide the support you need, when you need it.​

On this page

Services

Capital equipment eligible for ExpertCare coverage

Get support by phone, set up a service, and more

Manage your capital equipment in one place

Capital equipment eligible for ExpertCare coverage

If you don't see your products on this list, please contact us.

UROLOGY

Lumenis Pulse™ and MOSES™

  • EssentialCare for 1 to 4-year coverage
  • PMCare 1-year coverage
UROLOGY

AcuPulse™ and UltraPulse™

  • EssentialCare for 1 to 4-year coverage
  • PMCare 1-year coverage
UROLOGY

VPPS™

  • EssentialCare for 1 to 2-year coverage
  • PMCare 1-year coverage
UROLOGY

Greenlight XPS™

  • EssentialCare for 1 to 4-year coverage
  • TotalCare for 1 to 4-year coverage
UROLOGY

Swiss LithoClast®

  • EssentialCare for 1 to 4-year coverage
  • TotalCare for 1 to 4-year coverage
UROLOGY

Rezūm™ G2200

  • EssentialCare for 1 to 4-year coverage
  • TotalCare for 1 to 4-year coverage
UROLOGY

LithoVue™

  • EssentialCare for 1 to 3-year coverage
UROLOGY

VersaVue

  • EssentialCare for 1 to 4-year coverage
UROLOGY

Discontinued

  • EssentialCare for 1 to 4-year coverage

Get support by phone, request service,and more

Our technical experts are here to help. Contact us by submitting a form, and a team member will reach out to address your support request promptly. For immediate support, please call 1-800-949-6708.

Submit service request

Personalized access to your capital equipment

Get the support you need for the Boston Scientific capital equipment in one place. My equipment portal gives you personalized access to all of your capital equipment.

View My equipment portal


Boston Scientific acquired the global surgical business of Lumenis Ltd. Some registered names of products manufactured and sold by Boston Scientific may contain the term “Lumenis.” Lumenis is a registered trademark of Lumenis Be.
Swiss LithoClast® Trilogy Max Lithotripter is manufactured by E.M.S. Electro Medical Systems S.A. and distributed by Boston Scientific Corporation.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.

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All trademarks are the property of their respective owners.