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ExpertCare for Lumenis Pulse™ and MOSES™

For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.

Service offering overview

Most Boston Scientific capital equipment comes with a one-year limited warranty. To extend your coverage further, purchase ExpertCare.

Lumenis Pulse™ 120H

Essential CarePM Care
Term duration1 - 4 Yrs1 Yr
Direct access to Technician Service Center XX
24/7 Phone support during patient procedureXX
Priority service and repair supportXX
2 Business day response timeXX
100% Coverage on parts/travel/labor chargesX
1 Preventative Maintenance every 12 monthsX
2 Preventative Maintenance every 12 monthsX
All software updatesXX
Standard 2 business day shippingX
20% Discount on billable serviceX

Lumenis Pulse™ 30H

Essential CarePM Care
Term duration1 - 4 Yrs1 Yr
Direct access to Technician Service Center XX
24/7 Phone support during patient procedureXX
Priority service and repair supportXX
2 Business day response timeXX
100% Coverage on parts/travel/labor chargesX
1 Preventative Maintenance every 12 monthsX
2 Preventative Maintenance every 12 monthsX
All software updatesXX
Standard 2 business day shippingX
20% Discount on billable serviceX

Get support by phone, request service,and more

Our technical experts are here to help. Contact us by submitting a form, and a team member will reach out to address your support request promptly. For immediate support, please call 1-800-949-6708.

Submit service request

Personalized access to your capital equipment

Get the support you need for the Boston Scientific capital equipment in one place. My equipment portal gives you personalized access to all of your capital equipment.

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Boston Scientific acquired the global surgical business of Lumenis Ltd. Some registered names of products manufactured and sold by Boston Scientific may contain the term “Lumenis.” Lumenis is a registered trademark of Lumenis Be.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.

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All trademarks are the property of their respective owners.